Refund & Cancellation Policy

Last updated: October 7, 2026

This Refund & Cancellation Policy is part of and incorporated into the Terms of Service and explains billing, trials, cancellation, and refunds for PresenceOS (the "Service").

1. Subscriptions and auto-renewal

PresenceOS offers two paid plans, plus applicable taxes: Month-to-month at $497/mo and Committed at $397/mo. Both are billed in advance on a recurring monthly basis through our third-party payment processor and renew automatically until you cancel. By subscribing you authorize these recurring charges. Each plan includes monthly usage limits described on our pricing page.

2. Initial commitment term

The Month-to-month plan has no initial commitment and no early-cancellation fee. After your free trial ends, the Committed plan includes an initial commitment of 12 months. During that commitment:

you are billed $397 each month; and
if you cancel before the commitment ends, an early-cancellation fee applies (see Section 4).

After the initial 12-month commitment ends, the Committed subscription continues month-to-month at the then-current monthly price until cancelled, with no early-cancellation fee. Plans cannot be switched after checkout; cancel the current plan and start the other offer if available.

3. Free trial

We offer a 7-day free trial. Key terms:

The trial gives you access to evaluate the Service.
Unless you cancel before the trial ends, your subscription begins automatically and your payment method is charged the then-current monthly fee (when a payment method is on file).
Cancel during the trial: no early-cancellation fee.
One trial per customer unless we state otherwise; we may modify or end trials at our discretion.

4. How to cancel and early-cancellation fee

You can cancel from Settings → Billing in the app (or by contacting [support@presenceos.io]). When you cancel:

your plan stops renewing at the end of the current paid period;
you keep access through the end of the current paid period (we do not pro-rate or refund the remainder of the period);
if you chose the Committed plan and cancel after the trial has ended and before the 12-month commitment ends, we charge an early-cancellation fee equal to 50% of $397 multiplied by the number of whole months remaining in the commitment (partial months count as a full month remaining); and
after the period ends, paid features (content generation and media rendering) are disabled.

Example: if 6 months remain in the commitment, the fee is 6 × $397 × 50% = $1,191, charged when you confirm cancellation. For account deletion, the same fee (when owed) is charged when the deletion is carried out, not when you schedule it; cancelling during the undo window charges nothing.

5. Refunds

Monthly fees are non-refundable, including for partial periods and for periods in which you did not use the Service, except where a refund is required by applicable law or expressly stated here.
Early-cancellation fees are non-refundable except where required by law.
Trials: to avoid being charged, cancel before the trial ends. We generally do not refund a charge that occurs because a trial was not cancelled in time, except where required by law.
Billing errors / duplicate charges: if you were charged in error, contact us within [30] days and we will investigate and correct genuine errors.
Discretionary refunds: we may grant refunds or credits at our discretion (e.g., extended outages); doing so once does not obligate us to do so again.

6. Failed payments

If a payment fails (including an early-cancellation fee), we may retry and may suspend paid features until payment succeeds.

7. Price and plan changes

We may change prices or plan limits on prospective notice. Changes take effect at your next renewal after the initial commitment (or earlier if required by law); continuing to use a paid plan after that constitutes acceptance.

8. Your statutory rights

Nothing here limits non-waivable rights you may have under consumer-protection or auto-renewal laws in your jurisdiction (for example, EU/UK withdrawal rights, the U.S. ROSCA/"click-to-cancel" rule, and California's Automatic Renewal Law). Where such rights apply, they control to the extent of any conflict. [Confirm treatment of EU/UK right of withdrawal for digital services that begin during the withdrawal period: see attorney notes.]

9. Chargebacks

If you have a billing concern, please contact us first: We can usually resolve it faster than a card dispute. Filing a chargeback for legitimate charges may result in suspension of your account.

10. Contact

Billing questions: [support@presenceos.io] · Domain DESGNR, [ADDRESS].

Refund Policy